Managed Services
In conjunction with our Strategic Partner,
Avnet, and IBM our Managed Technologies'
portfolio includes a full complement of managed
hosting services. These services will help keep
your IT infrastructure humming by offering high
availability, data security, backups, virus resistance,
maintenance support for updates, patches, and re-boots.
Together we will provide a controlled, secure environment
for products as well as managed support services
seven (7) days a week, twenty-four (24) hours a
day (7x24). Our Managed Support services include
setup, logical configuration, daily systems administration,
storage and SAN management, backup management, monitoring
and reporting Services for Customer using supported
technologies hosted at an Avnet facility.
The table below provides high level information
regarding the standard hosting services provided:
| Basic Service |
Service Description |
| Project Management |
Projects are managed using structured project
management and system deployment methodologies.
Our project management approach is modeled from
the best practices of the Project Management
Institute (PMI). The Project Managers will facilitate
communications among stakeholders and document
approved scope, schedules and services throughout
the term of the Agreement. |
| Support Staffing |
• Operations, Server and O/S Administrators
• System restarts following standard operation
procedure
• Management of identified
required hardware and OS
• Operating
System patches as required by the vendor
• Hardware support and patches as required
by the vendor
• Operating System support
and management
• Trouble ticket generation,
initiation and tracking |
| Proactive network management
and event monitoring of production environment |
• Bandwidth management and notification
of additional requirements driven by usage on
Avnet to the internet
• Software
updates, DNS and port management
•
Patches and updates for firewall and tools
• Actively manage abnormalities
•
Trouble ticket initiation and tracking |
| Data and System Backup Services
(standard data backup system) |
• Full backup on a weekly basis of all
servers
• Daily differential backup
of customer Data
• Weekly offsite
storage of customer’s backup tapes * |
| Facility Features |
• Raised floor *
• Environmentally
controlled computer room environment *
•
Fully functional UPS system complete with multiple
(redundant) utility power feeds, redundant battery
backup, and generators *
• Command
Center equipped and staffed with latest facility
7x24 monitoring capabilities
• Physical
security (badge readers, cameras, security personnel)
*
• Fire protection (HALON, FM200
and Preaction) *
• Environmental protection
(leak detection / alert management) * |
| |
* Items do not apply to remote service offering. |
To find out more about our managed services, please
contact us and we can get you more information and
arrange a call with one of our managed services
consultants.
|
